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Shop OnlineOrdering through our online shop is safe and easy. You will need to have cookies enabled in the web browser to be able to purchase through this site. To create an account
1) Click the "My Account" link at the top of our site.
2) Click "Create new account" under the new customers heading.
Then simply follow the prompts to complete setting up your account.
Your information is NEVER sold to any other company and is kept completely private.
After placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped.
DELIVERY INFORMATIONThe Country Quilt Co ships orders within one-two working days of payment receipt. However, if a product ordered is not in stock, we will notify you by email immediately and advise you of the expected delivery time. Your credit card will not be charged until your order is ready to be sent.
DELIVERY CHARGESThe Country Quilt Co uses Australia Post for its local and international deliveries. Any and all costs for postage are displayed in the shopping cart before you make payment. Our postage charges are determined by the weight of your order and the destination. This amount is calculated when you proceed to checkout and is added to your total. Some of our items ship for free or have the postage incorporated in the price (such as BOM's).
DELIVERY TIMESCountry Quilt Co is based in North Ipswich, Queensland. For orders within Queensland and to Melbourne, Adelaide and Sydney metro areas please allow 3 working days. For orders to country areas within SA, Victoria and NSW please allow 4-5 days working days for your parcel to arrive. Delivery to Western Australia, Tasmania and the Northern Territory may take up to 10 working days.
For orders outside of Australia, please allow up to 7 - 21 days from the date of posting. Note all packages to international destinations are sent by air mail.
PAYMENT INFORMATIONAll prices are in Australian Dollars AUD. The prices quoted in the shopping cart include GST, which is deducted from orders shipped outside of Australia. To view conversion rates click this link to the Universal Currency Converter. If you are paying by credit card your payment is debited to your credit card when your order is ready for posting.
Payment by Direct Transfer
When paying by direct fund transfer please do not transfer your funds until we have contacted you regarding your order and confirm that the goods are in stock. After contact, paymentreceived within 5 working days, an email will be sent, and if there is no reply within 2 days, the purchase will be cancelled and items made available for purchase.
Account Name: Country Quilt Co
Account Number: 28006107
Please include your name in the 'To account description' when you are transferring your money.
Payment by Credit Card
The easiest and quickest way to order is by using our secure shopping cart and choosing to pay by credit card. The Country Quilt Co accepts Visa and MasterCard. The Country Quilt Co uses 128 Bit SSL encryption capabilities to process payment transactions on the internet. It works by using a private key to encrypt data that is transferred over the SSL connection such as credit card numbers. This is the highest level of encryption used on the internet today and complies to all the payment gateway and bank rules.
We offer a secure online shopping environment, however if you are uncomfortable providing credit card details on the internet you can choose to order by post, fax or phone. All details will be destroyed after transaction.
Other Ordering & Payment Methods
#1 Post If you prefer not to use the shopping cart to submit the order you will need to send us the product details (product code, name and price), your contact details, shipping address and payment by mail: Country Quilt Co, PO Box 2169, North Ipswich, QLD 4350 Australia. Payment can be made by credit card details (name on card, card #, expiry date and signature of card holder) or money order (Australian postal or international money order). You can log in to the shopping cart anonymously to get the shipping amount. #2 Fax You can also fax us your order at (07) 3294 7780. All fax orders must include payment by Credit Card. Please include (name on card, card #, expiry date and the signature of the card holder). #3 Phone If you desire you can phone 07 3294 7000 with your order. You will need to provide your credit card details and shipping details. We are located in Queensland, Australia so our office hours may differ from yours. Our hours are Monday to Friday 9am - 5pm and Saturday
GENERAL FAQThe Country Quilt Co is a retail store located at 2 Pine Mountain Rd, North Ipswich, Queensland. We are open between 9am to 5pm from Monday to Saturday.
Due to our huge range of fabrics, patterns, books, and packs, we can only offer a selection of these on our website. If you are looking for something that is not shown here, please email us and we will let you know if we stock it.
RETURNS POLICYYour satisfaction is important to us, however, we do not accept returns simply if you have changed your mind. If goods are faulty, please notify us within 3 days of receipt. Any goods returned must be in the condition received. If you have any queries or problems, please feel free to email us at Suzanne@countryquiltco.com.au
We respect the personal information you provide us and will not loan or sell your information to others. We use your information to process your order and to provide you with a more personalised service. We may send out special offers, or other information from time to time, however, if you do not wish to receive these please contact us at Suzanne@countryquiltco.com.au and we will remove you from our mailing list.
We aim to offer friendly and efficient customer service, so it may sometimes be necessary to contact you by email in regards to any purchases you have made.